FREQUENTLY ASKED QUESTIONS

Simply click here and register in just 2 minutes. Once you have completed this form you will receive a quick form to sign and return by scan/fax to funds@transfermate.com

Our team may request further documents to identify your business however one of our team can advise at a later stage.

There are no transfer fees over 5,000 for registered businesses.
A fee of €10 is applied to all transactions initiated by individuals.
For transfers under 5,000 there may be a small fee which is typically less than those charged by a bank.

Our site uses Secure Socket Layer (SSL), 256-bit encryption to protect your transaction details. 256-bit encryption is the latest and strongest data encryption techniques commercially available for securing information among you, our client and our website.

SSL works by encrypting/scrambling data from our website to your computer. The data is encrypted on our web server and can only be decrypted/unscrambled by the person with the correct decrypt/unscramble key.

You can verify our sites use of SSL in two places, by the user of "s" in https in the address bar of the site and by the padlock in your status bar at the bottom of your web browser.

We require cleared funds to be received into our bank account before we can process your money transfer. Please note this account has been designated a client account with our bankers, meaning it can only hold client money. Please see the Account Details tab for the relevant account specific to your transfer destination.

Yes, this is called a batch payment and is popular for any company needing to make multiple foreign currency payments. You simply send us a list of the payments you need to make. Our currency desk will contact you and tell you what the total will be in your local currency. You then send us just one payment and we handle the multiple payments for you.

Once your funds have cleared in our Client account, the converted funds will be credited to your nominated overseas account in no longer than 2 working days.

Please remember that transfers must be uploaded by 12pm to be processed on the same day!
In most cases we endeavour to transfer funds to your beneficiary from their local currency which speeds up the payment.

Yes, using our online system you can view a history of all payments booked and a live status of every payment.

As a member of the global SWIFT network TransferMate delivers these funds directly through SWIFT. This also means we can monitor and track your funds at all times.

Our team are able to process payments in all major and exotic currencies traded globally, except for restricted currencies.

In the event that you are unable to fully settle your payment order at the rate you have booked, we will close out the payment order at its then prevailing market rates and any loss or costs incurred by us will be met in full by you in accordance with the firms Terms and Conditions. In cases of non co-operation the firm retains the right to invoke a late settlement penalty as set out in the terms and conditions.

Interpay Ltd trading as Transfermate, endeavours to meet the highest customer service standard. If you feel that we have not achieved this goal we have set up a complaints handling process at the following page: Complaints Process